The short version. Your photos and scans are on your phone, and you can delete them yourself in the app right now. To delete the account record we hold, email [email protected] and we will action it within 30 days.
These are two separate things, and you do not have to do the bigger one to get the smaller one. You do not need an account to use Glow: Face Score at all — signing in with Apple or Google is optional — so the second section below only applies if you signed in.
1. Delete some of your data, and keep your account
- Your photos and scans. In the app, open a result and delete that scan, or delete all of them at once from Profile. Both remove the photo from the phone, not just the score. Uninstalling the app removes every one of them.
- Your reminder and device record. Turn the notifications master toggle off in Profile, or turn notifications off in your system settings. We delete your device record — push token, platform, time zone, reminder time and reminder frequency — as soon as you do.
- Anything else. Email [email protected] with the subject Delete my data, telling us what you want removed. We action it within 30 days and confirm by email. Your account stays open.
2. Delete your whole account
- Email [email protected] from the address you signed in with, using the subject Delete my account.
- If you signed in with Apple and chose to hide your email, send us the private relay address Apple gave us, or tell us the name on the account so we can find it.
- We confirm by email once it is done. We action every request within 30 days of receiving it.
What is deleted
| Data | Where it is held |
|---|---|
| Your email address and your name | Our account record |
| The account identifier issued by Apple or Google | Our account record |
| Push notification token, platform, time zone, reminder time and frequency | Our device record |
| Your photos, scans and scores | Only ever on your phone |
Your photos are never uploaded, so there is nothing on our side to delete. They are analysed on your device and saved in the app's own private storage, as described in our Privacy Policy.
What is kept, and for how long
| Data | Why we keep it | How long |
|---|---|---|
| Android only: a one-way SHA-256 hash of your device's app-scoped Android ID, and the date your free three days began | It is the only thing that stops reinstalling the app from restarting the free trial. It is not linked to your account, we never hold the original, and the hash cannot be reversed to identify you or your device | Kept after deletion. It is erased if you factory-reset the device, because that changes the identifier |
| Records we are legally required to retain | Only where the law requires it of us | For the period the law requires |
Subscriptions
Purchases are handled entirely by the App Store and Google Play, and we never receive your payment details. Deleting your account does not cancel a subscription — cancel that in the App Store or in Google Play, otherwise it keeps renewing.